We
are in the business of outsourcing business processes.
Healthcare has been our focus. However we do have other
clients.
For example Debt collection companies use us for Skip
Tracing. Every month we
track down millions of dollars worth of defaulters for
these clients. The team and setup we have we can provide
multiple services.
Accounting Services
Inficare Services's offshore
accounting services are supervised by a CPA in the US
and India. We can work seamlessly with your organization
by securely accessing your system over a VPN.
What can we do for you? Consider these:
*Matching invoices to PO, coding and entering them into
the system
*Bank reconciliations
*Generating invoices, applying credits
*Monthly accruals
*Payroll- Preparing payroll for review prior to processing.
*GL account review
*Adjusting entries
*Soft collections
Security Issues related to confidentiality of information,
network security, screening of staff and physical security
are addressed to your satisfaction.
Email
support
We can quickly
handle your incoming support or sales related inquiries.
Quicker response will help gain and retain customers.
Live
Web Support 
An icon like this could change your web sales. Use power
of LIVE operators watching a web site, grabbing visitors
at appropriate points and turning them into customers
while using upsell/cross sell techniques.
Sell instantly by chatting with
your customers as they browse your website. Offer them
special deals, up-sell, cross-sell. The best time to
answer any questions is when a person is still on your
site. Taking phone calls is way too expensive-and the
prospect may never make the call! Using real time web
support, each agent can support four customers at the
same time from our offshore facility in India.
Technology we use allows Inficare
to train a dedicated set of our professional agents
on web support using the information you already have.
We can use your existing system for tracking inquiries
and supporting customers.
You get cost savings, superior technology
and can expect a superior quality service.
Phone
Support
Our offshore help desk team can
handle tech support of your product, inbound sales and
informational inquiries about your products or services.
As a start, consider us as your after-hours or overflow
facility. We can use your existing system for tracking
inquiries and supporting customers. Since we do this
from our offshore call center in India, with highly
qualified professionals, you get cost savings, superior
technology and can expect a superior quality service.
You will keep your existing support number and allow
our team to work in tandem with your call center with
a seamless call routing among your and Inficare's offshore
center.
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